Shipping policy
Last updated: [[DATE]]
1. Where We Ship
We ship within Malaysia (West and East Malaysia) and to selected international destinations. Available destinations and rates are shown at checkout. If your country does not appear, contact [[SUPPORT_EMAIL]] before ordering.
We are unable to ship to destinations subject to trade restrictions, or where our products cannot lawfully be imported.
2. Order Processing
- Orders are processed on business days ([[BIZ_HOURS]]), excluding weekends and Malaysian public holidays.
- Orders are normally dispatched within 1–3 business days of payment confirmation.
- Orders placed after our daily cut-off, on weekends or on public holidays are processed on the next business day.
- During product launches, promotions and festive periods, processing may take longer. We will notify you if there is a material delay.
- Orders may be held if payment verification or address confirmation is required.
3. Delivery Times
Estimated delivery times after dispatch:
| Destination | Courier | Estimated transit |
|---|---|---|
| West Malaysia | [[DOMESTIC_COURIER]] | 1–3 business days |
| East Malaysia (Sabah / Sarawak / Labuan) | [[DOMESTIC_COURIER]] | 3–7 business days |
| Southeast Asia | [[INTL_COURIER]] | 5–10 business days |
| Rest of world | [[INTL_COURIER]] | 7–21 business days |
These are estimates provided by our courier partners, not guarantees. Transit times exclude the order processing period and any delay caused by customs clearance, incorrect address details, failed delivery attempts, weather or courier network disruption.
4. Shipping Charges
Shipping charges are calculated at checkout based on destination, weight and the service selected. Any free-shipping threshold or promotion will be stated on the website and applies only to the destinations specified in that promotion.
5. Tracking
Once your order is dispatched, we will email you a shipping confirmation with a tracking number. Tracking information may take up to 24 hours to become active on the courier's system. You can also view order status in your account.
6. Delivery Address
- You are responsible for providing a complete and accurate delivery address, including postcode and a contactable phone number.
- We cannot change the delivery address once an order has been dispatched.
- If a parcel is returned to us because the address was incorrect or incomplete, or because delivery attempts failed and the parcel was unclaimed, we will contact you. Re-delivery is at your cost.
7. Customs, Duties and Taxes (International Orders)
- International orders may be subject to import duties, taxes, customs clearance charges and brokerage fees imposed by the destination country.
- These charges are your responsibility and are not included in the price or shipping charge you pay us.
- We are required to declare the accurate value and description of the goods on customs documentation. We cannot mark shipments as gifts or under-declare values.
- If a parcel is refused, abandoned or returned because import charges were not paid, any refund will be net of our outbound shipping cost, any return shipping cost and any charges levied against us.
- Clearance delays are outside our control and are not grounds for cancellation of a dispatched order.
8. Lost, Delayed or Damaged Shipments
- If tracking shows no movement for 7 business days (domestic) or 14 business days (international), contact [[SUPPORT_EMAIL]] and we will open an investigation with the courier. Courier investigations can take up to 21 days to conclude.
- Inspect your parcel on delivery. If the packaging is visibly damaged, photograph it before opening where possible.
- Report transit damage within 7 days of delivery with photographs of the item and the packaging, and we will arrange a replacement or refund.
- Where tracking shows a parcel as delivered but you have not received it, we will assist with the courier's investigation, but we are not liable for loss after confirmed delivery to the address provided.
9. Risk and Title
Risk in the products passes to you on delivery to the address you provide. Title passes once we have received payment in full.
10. Contact
FSR Technology Sdn Bhd (Company No. [[SSM_NO]])
Email: [[SUPPORT_EMAIL]]
Phone: [[SUPPORT_PHONE]]