Refund policy

Last updated: [[DATE]]

We want you to be satisfied with your purchase. This policy explains when an order can be cancelled, when a product can be returned, and how refunds are processed.

1. Order Cancellation

1.1 Before dispatch

You may request cancellation of an order at any time before it has been dispatched, at no charge. Email [[SUPPORT_EMAIL]] with your order number as soon as possible. If the order has not yet been handed to the courier, we will cancel it and refund you in full.

1.2 After dispatch

Once an order has been dispatched it cannot be cancelled. You may refuse delivery or return the item under Section 2 below, subject to the conditions stated.

1.3 Cancellation by us

We may cancel an order in the circumstances set out in our Terms and Conditions (including stock unavailability, pricing errors or suspected fraud). Where we cancel, you receive a full refund of all amounts paid, including shipping.

2. Returns

2.1 Return window

You may request a return within [[RETURN_DAYS]] days of the delivery date.

2.2 Conditions for return

To be eligible, the item must be:

  • unused, uninstalled and not fitted to a vehicle;
  • in its original condition with all accessories, harnesses, documentation and packaging;
  • with all seals, warranty labels and serial-number stickers intact; and
  • accompanied by proof of purchase (order number or invoice).

2.3 Items that cannot be returned

The following are not eligible for return or refund:

  • Products that have been installed, wired, powered up, flashed or fitted to a vehicle;
  • Products with broken seals, removed or damaged serial-number labels, or evidence of opening or modification;
  • Tuning credits, software licences, activation codes and other digital items once delivered or consumed;
  • Custom-configured, special-order or made-to-order items;
  • Products damaged by misuse, incorrect installation, incorrect wiring, water ingress, impact or accident;
  • Free gifts and promotional items;
  • Products returned after the return window has closed.

2.4 Change of mind

Where an item is returned because of a change of mind or an incorrect purchase decision (including ordering the wrong model for your vehicle), the return is accepted at our discretion, return shipping is at your cost, and a restocking fee of up to 15% may apply. Original shipping charges are not refunded.

2.5 Faulty, damaged or incorrect items

If you receive an item that is faulty, damaged in transit, or not what you ordered, contact us within 7 days of delivery with your order number and clear photographs or video of the item and the packaging. Where we confirm the fault:

  • we will arrange repair, replacement or a full refund, at our option;
  • we will cover return shipping; and
  • you will not be charged a restocking fee.

Faults discovered after this period are handled under the warranty terms in our Terms and Conditions rather than as a return.

3. How to Request a Return

  1. Email [[SUPPORT_EMAIL]] with your order number, the item, the reason for return and supporting photographs.
  2. We will review your request and, if approved, issue return instructions and a return address.
  3. Do not send any item back before receiving return authorisation from us. Unauthorised returns may be refused or returned to sender at your cost.
  4. Pack the item securely. You are responsible for the item until it reaches us — we recommend a tracked service, and we are not responsible for returns lost in transit.

4. Refunds

4.1 Inspection

Once we receive your return, we will inspect it and notify you of the outcome, normally within 5 business days of receipt.

4.2 Method

Approved refunds are issued to the original payment method. We cannot refund to a different card, account or person.

4.3 Timing

After we approve the refund, funds are typically released within 7–14 business days, depending on your bank, card issuer or payment provider. Payment gateway and bank processing times are outside our control.

4.4 Deductions

Refunds may be reduced by: original shipping charges (unless the item was faulty or incorrectly supplied), return shipping where payable by you, any applicable restocking fee, and the value of any missing accessories or packaging.

4.5 Exchanges

We do not process direct exchanges. If you need a different item, request a return under this policy and place a new order.

5. Late or Missing Refunds

If you have not received an approved refund after the period above, first check with your bank or card issuer, as processing can take additional time on their side. If it is still not showing, contact [[SUPPORT_EMAIL]] with your order number and we will trace it with our payment provider.

6. Contact

FSR Technology Sdn Bhd (Company No. [[SSM_NO]])
Email: [[SUPPORT_EMAIL]]
Phone: [[SUPPORT_PHONE]]
Business hours: [[BIZ_HOURS]]